Terms.
Plain-English terms covering how we work with you. None of this is a binding contract until we’ve agreed scope and price in writing and you’ve paid the deposit.
Submitting an enquiry
Submitting the form on this site is not a binding contract. It starts a conversation. We may decline to take on any project for any reason — we’ll tell you within two working days.
Quotes and scope
We’ll quote a fixed price for a defined scope of work based on what you describe. Quotes are valid for 30 days. Work begins once you’ve accepted the quote in writing and paid the deposit. Anything outside the agreed scope is quoted separately before we start it.
Payment terms
Standard arrangement: 50% deposit on agreed scope, 50% on delivery. Bigger projects are broken into stages with a deposit per stage. UK invoicing via BACS or card. All prices on this site are quoted ex-VAT; we add VAT for UK clients where required.
Ownership
You own the code, configuration, scripts, and any other deliverables we hand over on delivery. We don’t retain copyright. You’re free to host, modify, replace, or take the work to another supplier at any time.
Maintenance and upkeep
Build cost covers the initial delivery. Ongoing maintenance is either pay-per-fix (you call when something breaks, we quote the fix) or a light monthly retainer covering monitoring and small changes. You can switch between the two or stop the retainer at any time.
What we won’t cover
We’re not liable for downtime or data loss caused by third-party vendors (Stripe, Xero, Zapier, Google, etc.). We do our best to alert you when their APIs break, but we didn’t build their software. We’re also not liable for issues caused by changes you or another developer make to the delivered code after handover.
Confidentiality
We treat anything you share with us as confidential and only use it for the purposes of the engagement. We’ll happily sign an NDA before any commercial conversation if that’s your preference.
Cancellation
Either party can cancel an engagement before the work is complete. If you cancel after work has begun, you’re billed for the time spent up to the cancellation point at our standard rate. We’ll refund any unused deposit.
Governing law
These terms are governed by the laws of England and Wales.
Last updated: 13 May 2026. Contact [email protected] with any questions.